A quick summary of the workplace culture that has been so successful in Ward 18
- Routine decisions are made collaboratively by front-line workers, escalated to supervisors as necessary
- Decisions are supported by reason (good sense) and logic (procedure), with a bias toward reason
- Surprises are expected and welcomed
- Horizontal integration and vertical support (not vertical integration and horizontal isolation)
- Support model of program delivery (not Consumer/Producer model)
- Park Users are responsible for Setup, Safety, Civility, and Cleanup
- Conflict is handled through Ostrom method
- Decisions are continually vetted by peers and supervisors
- Policy is vetted throughout the organization
- Public input is welcomed, including regular town hall meetings
The focus is always on productive outcomes (not mainly compliance).