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Governance and Effectiveness
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Mark Federman

13-Jun-2010 [369]

• Mark Federman's blog: The Case of Dufferin Grove Park

Mark Federman:
The dysfunctions of bureaucracy are widely documented throughout the critical management literature, and in books and documentaries like The Corporation. These dysfunctions are most certainly etched in the minds of countless individuals who spend an inordinate amount of time dealing with the ensuing frustrations, both as inside members, and outside victims, of bureaucracies. But while bureaucracies were noted by early 20th century economist and sociologist, Max Weber, as a superior way of organizing work for maximum efficiency, they have become anything but that merely one hundred years later. The case of Dufferin Grove Park and its headlong clash with City of Toronto’s Parks, Forestry, and Recreation bureaucracy is particularly illustrative: it not only highlights bureaucratic dysfunctions; it serves as an almost too-perfect example of using Valence Theory as a frame for organizational healing.