Date: January 13, 2010
From: Michael Ellison
To: Sally Bliss
Cc: Antonio Andrade; Bob Ward; Paula Fletcher
Dear, Ms. Bliss
Thank you for your email sent January 12, 2010 regarding the outdoor ice rink at Greenwood Park concerning the operational hours at Greenwood Park. The rink is open from 9:00 am-10:00 pm Monday to Sunday, However the building is only open Monday to Saturday 1:00 pm -10:00 pm and 10:00 am to 6:00 pm on Sunday. We are not able to leave to building open and unsupervised for safety and security reasons.
We will continue to work with all individuals to improve the customer service and experience for all participants who use our facilities.
Parks, Forestry & Recreation strives for high standards in our service delivery, and welcomes input from our participants to continue such delivery, please free to contact Michael Ellison, Supervisor of Community Recreation, Parks, Forestry & Recreation at 416 392-5143 or email@example.com should you require further information or have any questions.
Supervisor Community Recreation
Parks, Forestry & Recreation
Date: January 14, 2010
From: Sally Bliss
To: Michael Ellison
Thanks for your attention to my query. I trust that the public schedule will be updated to reflect the actual skating times and that the rinkhouse hours will be noted. I also hope that some benches will be moved outdoors so that people have a place to put on skates when the building is locked. Unfortunate that the building can’t be open longer.
Date: Thu, 14 Jan 2010
From: Jutta Mason
To: Sally Bliss , 'Antonio Andrade'
CC: 'Michael Ellison' , 'Bob Ward' , 'Paula Fletcher' , firstname.lastname@example.org"
Hello -- since I was copied on this exchange I have a comment: if a zamboni driver is scheduled to be on site for two shifts per day at Greenwood, there is no reason why the rink change area cannot be open and available to the public from 9 a.m.
The other outdoor rinks where this is the current practice (mornings) are:
Rennie, High Park, Giovanni Caboto, Humber Valley, Martingrove, Prince of Wales, Sir Adam Beck, Sunnydale, West Mall and Westway rinks. In all these rinks, even when the zamboni driver has to check on another rink or do an errand, the changerooms/washrooms are open and accessible to the public from 9 a.m.
The only thing I'm aware of that's different about Greenwood is that it has higher usage than any of those other rinks, with the exception of Rennie. I have copied the Parks director, Andy Koropeski, for his comment.